102
  • BOY & BEAR
  • PORTER ROBINSON (LIVE)
  • THE WOMBATS
  • FLIGHT FACILITIES
  • OF MONSTERS AND MEN
  • THE DANDY WARHOLS
  • MARK RONSON
  • XAVIER RUDD & THE UNITED NATIONS
  • ROYAL BLOOD
  • TAME IMPALA
  • DEATH CAB FOR CUTIE

Accommodation

Where do I find info about accommodation in the surrounding areas?

Please go to our Accommodation pages.

What's the closest accommodation to North Byron Parklands?

Brunswick Heads is the closest accommodation centre, although Byron Bay has a much larger range of options. The Tweed Coast also has some good accommodation available. Please check out our 'Accommodation' pages.

 

Do I need a Splendour Camping Ticket to book Tent City, Tepee Life, Byron Bay Camping Hire or Flash Camp?

Yes. To book Tent City, Tepee Life, Byron Bay Camping Hire or Flash Camp you MUST have already purchased a Camping ticket. Then you can book - at your own additional expense - the services provided by Tent City or Tepee Life who will erect your tent or tepee so it is ready and waiting for you when you arrive. 

All Ages Info

Is the festival all ages?

Yes, but anyone aged 15 or under going to the event will need to be accompanied in and around the festival precinct by a parent or responsible adult, unless they are camping on site in which case anyone under-18 must have a parent or responsible adult guardian in their camping group.

More information can be found here: Youth Policy.

Are under-18s allowed into bars or licensed areas?

No. Any minors found in these areas will be evicted from the festival and may face prosecution. This includes minors in the company of responsible adults - those aged under-18 cannot enter such areas even if they are with a parent or other adult.

Are kids aged 11 and under still allowed in free?

Yes. Please bring some proof of age when they come to the festival. They will also need to be in the company of a parent or adult guardian at all times.

What age does a responsible adult have to be?

Technically, an adult is anyone aged over 18, however, it is not our preference that an 18 year old should be responsible for minors in and around the festival or campground (especially the latter). Anyone who is considering being the nominated adult in such circumstances should consider this responsibility very carefully. They will be responsible for the behaviour of all minors in their care. They will not be able to enter bars or licensed areas (including entertainment venues such as the Cocktail Bar, the Wine Bar or any other bar area) with minors. There are strict laws concerning consumption of alcohol by minors and those caught doing so - or supplying alcohol to minors - will face police action and will be evicted from the festival.

At the Festival

What forms of photo ID will I need to get into the festival?

Not only will you need the below valid Identification to allow you entry into the festival and match the details on your ticket. The Splendour entertainment precinct is a licensed area and as such, you will be required to show ID to purchase alcohol. Splendour will only accept the following forms of Identification:

  • Current valid Australian driver's license (with photo)
  • Current Passport
  • Government Issued Proof of Age Card
  • Victorian Keypass
  • International Driver’s License (must contain a photograph)

For over-18s, STUDENT ID CARDS DO NOT QUALIFY NOR DO BILLS OR LETTERS.

If you are unable to present any of the accepted forms of photo ID, you will be treated as a minor and excluded from all bar service and bar areas.

For under-18s who don’t have a driver's license or a current, valid passport, we will also accept a copy of your birth certificate PLUS one of the following:

  • Student ID Card
  • Bus Pass
  • Bank Account Statement in your name

Please note that anyone aged 15 or under attending Splendour In the Grass MUST be accompanied at all times by a parent or adult guardian. Children aged 11 years and under get in free.

For more information please read the Ticket Terms & Conditions and our Youth Policy.

What items ARE NOT ALLOWED in the festival area?

For a full detailed list of our banned items please visit: Banned Items

Please be advised that it may not be possible to return confiscated items therefore please ensure you do not bring them.

What items ARE NOT ALLOWED in the campground area?

For a full detailed list of our banned items please visit: Banned Items

Please be advised that it may not be possible to return confiscated items therefore please ensure you do not bring them.

Buses

Will airport shuttles service North Byron Parklands?

As Byron Bay is a major tourist centre it is serviced by numerous airport shuttles that operate from Ballina-Byron Airport, Gold Coast Airport and Brisbane Airport. Most have good online booking facilities. Check to see if they list Splendour or North Byron Parklands as a drop-off/pickup point. We recommend booking in advance as these services are very popular.

What buses will Splendour run in 2015?

There will be a number of festival bus services operating between the festival and surrounding areas, including frequent shuttle services to Ocean Shores, Brunswick Heads and Byron Bay from Wednesday for campers staying on site.

Further details and bus schedules coming soon!

Camping Info

What is Camp Little Foot(print)?

Camp Little Foot(print) is an area located within the general campgrounds dedicated to the ‘Leave No Trace’ philosophy. For access to Camp Little Foot(print), along with a Camping Ticket, you must have purchased a Carbon Offset Ticket (COT) with your Event Ticket, and if you are driving your vehicle to the event, you must arrive with 3 or more passengers, and qualify for the vehicle pass refund system.

What is Family Camping?

A Family Camping Ticket provides access for each ticket holder to The Meadow, a family friendly camping area within the general campgrounds. Children aged 11 and under are admitted free, and must be accompanied by a parent or adult guardian at all times whilst at the festival or campgrounds.

Every person staying at the Family Campground requires a 2015 Family Camping Ticket per person. Family Camping Tickets are one ticket per person for those aged 12 or older.

See more information here: Camping Info

Is the Camping Ticket per campsite or per person?

It's per person, i.e. everyone who is camping needs a ticket.

How many campers can stay on site?

The campground can accommodate 17,500 campers.

Do I need a vehicle pass to park my car at North Byron Parklands?

Yes, you will need to pre-purchase a vehicle pass if you intend to park your car at North Byron Parklands. Further information on all vehicle passes will be available very soon.

Where do I find info on other campgrounds?

There is loads of info online for varying types of accom in the Byron area, but our Other Campgrounds page is a good starting point. Apart from Byron's Bay's own campgrounds, there are also great campgrounds at Brunswick Heads in the north and in the south at Broken Head, Lennox Head and Ballina. You can also check out our Accommodation page for websites offering other various styles of accom.

Why do I have to buy a vehicle pass as well as an Event-Camping ticket?

Vehicle passes are one of a number of initiatives we have introduced to help alleviate traffic congestion. The plan is to reduce the number of cars on the road by encouraging carpooling – the more people you have in your car the cheaper this pass will be per person. In fact, if you meet the criteria when you arrive at North Byron Parklands you will receive a refund for the cost of your vehicle pass. Please note: Vouchers are only able to be redeemed until 6PM on the last day of the festival, Sunday 26 July. So make sure you get in prior.

Why do I have to arrive on the day stated on my vehicle pass?

Again, this is a measure to help reduce traffic congestion on the very busy days. If you want to arrive on a particular day, you’ll need to get onto moshtix.com.au and secure one once the passes go on sale. It will be first in, first served & once the allocation for a particular day has been reached, there will be no further passes available for that day.

Can I bring a camper trailer or campervan?

Yes. If you are bringing a vehicle or caravan to sleep in, you MUST pre-purchase an RV Parking Pass to do so. You will not be allowed to park and sleep in the Campers Car Park.

Can I 'upgrade' or exchange my Event-only ticket for an Event and a Camping ticket?

No. Camping tickets are separate to an Event Ticket. Camping tickets can be purchased in addition to an Event Ticket. You can purchase a Camping Ticket at a later date, subject to availability. If you know you would like to camp on site, we recommend that you purchase a Camping Ticket when you purchase your Event Ticket.

Do I need a camping ticket to book Tent City, Tepee Life, Byron Bay Camping Hire or Flash Camp?

YES. To book Tent City, Tepee Life, Byron Bay Camping Hire or Flash Camp you MUST have already purchased a Camping Ticket. You may then choose to use - at your own additional expense - the services provided by Tent City, Tepee Life, Byron Bay Camping Hire or Flash Camp who will erect your tent or tepee so it is ready and waiting for you when you arrive.

Why do you sell camping tickets per person & not per site?

We do not sell campsites as the campgrounds are not divided into individual sites. When you & your group arrive, you will be allocated enough space for your tent/s. You DO NOT receive a site for each person. Again we need to stress, space is limited.

How much space do we get for our campsite?

It's big enough for your tent and some outdoor space, but you will be close to your neighbours. Please do not go over the top with your camping setup as space is at a premium. Overly elaborate campsites are discouraged, so you will be asked to downsize if you arrive with enough gear to re-create your lounge room.

Do we get to pick our own camping spot?

No. When you arrive at the campgrounds you will be shown where to set up camp. Please remember that space is tight in the campgrounds.

Are there powered sites?

No.

When can I arrive at Splendour to set up my campsite?

You can arrive anytime after 10am on Wednesday 22 July. However please do not arrive between midnight-7am as we will not have staff available to admit you to the campgounds and campers car park during those hours.

If we have our friends’ camping tickets, can we reserve a spot for them next to us?

No. To camp together you must arrive together. Besides, they’re not going to be able to get into the campground without their tickets.

Our friends are coming in another car. Can we camp together?

Sure, however you MUST arrive at the same time as your friends if you wish to camp together.

My friends have a different day on their vehicle pass, is there any way we can camp together?

No, you must arrive together. To do this you’ll need to have a vehicle pass for the same day for each car in your group. Organise with your friends when you want to arrive before vehicle passes go on sale so you all purchase passes for the same day. 

I don’t have a camping ticket but why can’t I stay with my friends? It’s only one more person?

Every year loads of people hassle us about being "just one more person". The campground has a set capacity that we must adhere to, so once camping tickets sell out we simply cannot put anyone else in there.

Can my friends, who are staying elsewhere visit me in the campground?

Sorry, no. Only those with Camping tickets or Camping wristbands are allowed in the campground. Anyone found in the campgrounds without the correct wristband will have their event wristband confiscated and will be ejected from the festival.

We only want to camp one night – is it still the same price?

Yes. There is only one price for the camping tickets.

Can under-15's and under 18’s camp as a group?

No, if your group contains under-18s there must be at least one parent or responsible adult guardian for every 3 minors. While technically an adult is anyone aged over 18, it is not our preference that an 18 year old should be responsible for minors. Anyone considering nominating themselves as the responsible adult in their group should consider this responsibility very carefully. The festival may require both adult and minor/s to sign an "Accompanied Minor Form" on arrival at the festival.

More information regarding under-18s patrons can be found in our Youth Policy.

What’s the security like in the camping area?

Apart from on-site Camping Marshals, there will also be security personnel. The marshals' campsite for each area is marked with large signs. All queries and concerns should be directed to your marshals.

Is it safe to leave my valuables in my tent?

No. Despite the best efforts of our staff and security personnel there are still scumbags who steal other people's belongings. Leave valuables in the boot of your car or deep in your pockets. Alternatively, we will have lockers on site, which can be booked beforehand, visit lockerbox.net.au for more info. There will also be mobile phone charging lockers via chargespot.com.au.

Can I bring my own generator?

You can bring your own generator, however we have a noise curfew between 12am & 7am in the campgrounds & your generator must be turned off between these hours.

Can I bring alcohol into the campgrounds?

No.

Can I bring fireworks into the campgrounds?

No. Fireworks are totally prohibited in the camping or festival area. If you ignite fireworks you will be removed from the site and may be the subject of police action.

Can I bring my ghetto blaster or crank up my megawatt subs in my car?

Please don't, as your fellow campers may not agree with your taste when it comes to music. Leave it at home and travel light.

What other items aren't allowed into the campgrounds?

Fireworks, flares, fire twirling paraphernalia e.g. sticks & balls etc, alcohol, illegal drugs, couches, weapons of any kind, any other items considered illegal or dangerous, strictly no animals. All gas equipment must have a current stamp or tag of compliance. Please check through the full list of Banned Items

Will there be toilets & showers in the campgrounds?

Yes. Please be considerate to the environment when using our excellent facilities as there is no permanent water supply to the site, which means all water has to be purchased and transported on and off site. North Byron Parklands now has some of the finest environmentally friendly compostable toilets and low flow gas fired showers purpose built just for you!

Can we have a fire at our campsite?

Patrons are not permitted to have campfires or fires of any kind at North Byron Parklands campgrounds, although gas stoves and gas cookers are ok. If you light a fire you will be removed from the site and may be the subject of police action.

Can I park next to my tent?

No. In the interests of a better camping experience and to help manage space better, we’ve adopted the method used by legendary music festivals around the globe, such as Glastonbury and Roskilde, where there are no cars within the campgrounds. This creates a great friendly camping culture at these events.

Vehicle Passes & Traffic

When are vehicle passes on sale?

Vehicle passes will be available for sale via moshtix.com.au from 9am AEST Monday 1 June.

Why do I have to buy a vehicle pass as well as a festival ticket?

Vehicle passes are one of a number of initiatives designed to help alleviate traffic congestion. The plan is to reduce the number of cars on the road by encouraging car-pooling. In fact, if you are an Event and Camping ticketholder, with a pre purchased Campers Car Pass and have 3 or more people in your car (including you) or a pre purchased Day Parking Pass with 4 or more occupants, you will receive a redemption voucher to the value of $30. If you need more passengers visit Jayride.

Why do I have to arrive on the day stated on my car pass?

This is a measure to manage traffic loads on the very busy days. By limiting the number of vehicles entering the site each day through capping the amount of vehicle passes available daily we can reduce the potential for traffic to clog local roads and site entries. If you want to arrive on a particular day, you’ll need to get onto moshtix.com.au and secure a pass when they go on sale in June.

What if I arrive on a different day to what’s shown on my pass?

Don’t. If camping patrons arrive on a different day to that shown on their vehicle pass, they will be refused entry to the site and only be able to enter the site on the day stated on their vehicle pass.

Event-only patrons in private vehicles will only be admitted to the Day Car Park from Friday to Sunday - the Day Car Park is closed on Wednesday and Thursday.

What if I arrive without a vehicle pass?

Don't. Catch a bus instead. It is worth noting that the event’s traffic plan has been formulated in conjunction with the Police, the Road and Maritime Service and Byron Shire Council. All of those authorities support the car pass plan and expect us to enforce it.

If I’m camping on site how do I leave to get supplies when we can't take our cars out again?

Try to get all of your supplies before you get to the site. Otherwise we will have a well stocked General Store onsite, which will probably have what you need, but if not then shuttle buses will be available for trips to and from Ocean Shores Shopping Village, Brunswick Heads or Byron Bay. More info on both locations can be found here.

Are RV Parking Passes Refundable?

No. RV Parking Passes do NOT qualify for a refund voucher under the Car Pass Redemption System that Splendour in the Grass operates. There are additional space and facilities required for the RV area.

Can I drive in and out of the Campers Car Park or RV Parking area?

NO. Once you have entered the site and your vehicle or RV is parked in their respective parking areas you cannot move your vehicle until you depart the festival. Staff may remove your Event and Camping wristband if you choose to exit before your final departure from the festival.

CAN I BRING MY TENT INTO THE RV AREA?

There are NO tents allowed in the RV area. The RV area is only for vehicles designed to be slept in such as campervans, or towed devices such as caravans or camper trailers. No sedans or motorbikes are allowed in the RV area.

I only want to use the Day Car Park for one or two days. Do I still have to pre-purchase a Day Parking Pass?

Yes, Day Parking Passes are per day. You can buy a pass for Friday, Saturday or Sunday. Simply buy for whatever day or days you're planning on driving to the site.

What if I have pre-purchased a Vehicle Pass and am no longer bringing my car or attending the event? Am I able to get a refund?

No, a change in your personal plans or circumstances does not warrant a refund. However, please note that you can pass a Vehicle Pass onto someone else. These passes do not carry the same non-transferable features as the event or camping tickets.

Why can’t Event-Only Ticketholders drive to the site until Friday?

We don’t want those cars clogging the roads on Wednesday or Thursday. Also, those Car Parks are not available until Friday as we are using them on Wednesday and Thursday as part of the internal vehicle queuing process to get vehicles off the approach roads faster. Please use the public transport.

Where is the patron drop-off area?

Enter via the designated gate off Tweed Valley Way and turn left and follow the signage to the patron drop-off area. Once passengers have left the vehicle, the driver will be directed to the exit.

Will the Vehicle Passes be part of the Resale Facility?

No you cannot re-sell your Vehicle Passes in our ticket resale facility, this is only for Event and Camping tickets. You can pass a Vehicle Pass onto someone else. These passes do not carry the same non-transferable features as the event or camping tickets.

Carbon Offset Option

What is the Carbon Offset Option?

For over five years, in partnership with Climate Friendly, Splendour has offered festival goers the option to buy a carbon offset with their ticket. For an additional investment over the regular event ticket price most or all of your travel emissions are completely offset (depending on how far you travel to get to the festival).

In 2014 we have some fantastic plans to manage our internal emissions which we’ll let you know about soon.

Where can I learn more about managing my carbon emissions?

Climate Friendly’s website provides heaps of information about climate change and how you can play your part in reducing your carbon footprint. Check out www.climatefriendly.com

Dates & Venue

What are the dates & venue for Splendour 2015?

Splendour in the Grass 2015 will take place at North Byron Parklands on Friday 24, Saturday 25 and Sunday 26 July.

Splendour took place at Belongil Fields from 2001-2009. In 2010 and 2011 the festival was temporarily relocated to Woodfordia, near Woodford Qld, but the intention was always to return to Byron Shire. In 2012 Splendour was once again held in Belongil Fields whilst approval for the new North Byron Parklands site was still pending. 2013 and 2014 saw Splendour take place at its now permanent home at North Byron Parklands. More info on North Byron Parklands can be found here.

Where is North Byron Parklands located?

It's located about 9km north of Brunswick Heads, 25km north of the Byron Bay CBD or 40km south of Tweed Heads. It is on the Tweed Valley Way about 1.3km north of the Yelgun interchange off the Pacific Highway. Buses will run to and from surrounding locations. Approx 15 mins drive from Byron Bay for those wanting to take their vehicle.

When do tickets go on sale?

Tickets will go on sale to the general public at 9:00am AEST on Thursday 23 April 2015 through moshtix.com.au

The purchaser can buy tickets for up to 4 people in your preferred selection of event tickets, camping tickets and carbon offset options.

It is IMPORTANT to make sure you have the correct name and date of birth for each person as these details are printed onto their ticket. You will also require the email address and mobile contact details for each ticketholder. This will then allow ticketholders to receive important event information and be eligible to receive details of a Splendour 2016 ticket pre sale offer. Please ensure you have these details handy when purchasing tickets.

Disabled Access

Can I get some info about disabled access?

Once you have secured your event tickets, get in touch with us via the Contact Us page and a week or two before the festival we will email you information regarding access, parking, toilet locations, on-site contact details etc.

What’s the site like for getting around?

It’s a predominantly flat site with grassy fields and a few gravel roads. There are walkways to provide access into the amphitheatre. Like any outdoor field, it can become muddy after continuous rainfall.

Is there parking close to the festival site?

We do have parking set aside for eligible patrons close to the site entrance, but please get in touch with us (via the Contact Us page) beforehand. You will need to pre purchase the appropriate vehicle pass to access the car parks at North Byron Parklands. Vehicle passes will be available for sale via moshtix.com.au from Monday 1 June.

ARE THERE DISABLED AMENITIES IN THE CAMPGROUNDS?

Yes, there are disabled showers and toilets in a dedicated area of the campgrounds. Once you have secured your event and camping tickets, please contact us via the Contact Us page for further information.

Will there be a viewing area for people in wheelchairs?

Yes. We will have dedicated viewing platforms in the amphitheatre and big tops. For comfort and space, each eligible person can only be accompanied by one other person onto the viewing platform.

Food & Markets

How do I apply for a Food or Market Stall?

Food and Market stalls for Splendour in the Grass 2015 are now open!

How do I contact a market stall I saw at Splendour?

Please contact The Outpost via their Contact Page Here, with your query including a good description of the stall and its location.

Kids & Child Minding

Are there any kids entertainment facilities or child-minding services available on-site?

Yes, Little Splendour (formerly known as Kidz Klub) will include baby change facilities, an art space, workshops, sports and games area, clowns and entertainers, face painters, sand pit, chill out zone, jumping castle, dressup, music performances and much more.

Are there any age restrictions?

The festival is all-ages, but anyone aged 15 or under MUST be accompanied by a parent or adult guardian at all times.

Can I bring a stroller/pram?

Yes.

Do kids get in free?

Only if they’re aged 11 and under. Anyone over that age needs to purchase a ticket. We have to adhere to a capacity limit and every body on the site (even if they're only small-ish bodies) counts towards that total.

Is there a discount for children?

No, but kids aged 11 and under get in free. Parents/guardians will need to provide proof of age for those aged 11 or thereabouts who may be mistaken for 12 or 13...or 14. Those aged 12 or over must buy a ticket, and of course be accompanied by a parent or adult guardian at all times.

Local residents

What plans will you have in place during the event if I want to call regarding noise, traffic, litter or patron behaviour?

We will have a Hotline that will be advertised in local papers and on flyers letter-dropped throughout the area. Calls to this number will be answered by specific Hotline operators who will contact our ECC (Event Control Centre) which will house festival staff and representatives from key stakeholders such as the Police, Fire Brigade, Ambulance, Medical Personnel etc. This allows any calls to be handled by the appropriate service in a prompt and coordinated manner. A mobile Community Response Team will be out and about on local streets ready to respond to calls regarding litter, parking, camping.

What measures have you taken to reduce traffic?

As a way to promote car-pooling (and fewer cars) and public transport, all vehicles driving to the site must first purchase the appropriate car pass. In the case of campers, quotas will be applied to the quantity of Campers Car Passes available each day as a way of managing the number of vehicles allowed to enter the property in a given time period. Similarly, those wanting to use the venue Car Park will need to pre-purchase a Day Parking Pass.

In both cases, these car pass fees will be redeemable if a vehicle contains 3 or more occupants (in the case of Campers) or 4 occupants (in the case of Day Parking). Furthermore, campers have been told that once their vehicle is parked in the Campers Car Park, it cannot be moved again until they depart the festival. This will prevent unnecessary vehicle movements in and around the venue. Shuttle buses will be available for campers to travel to Ocean Shores, Brunswick Heads and Byron Bay. A well stocked General Store on site will reduce the need for campers to travel off-site for supplies.

I have to drive past the site each day. What times should I avoid?

Please note vehicles entering the site must pre-purchase a car pass nominating their day of arrival. The quantity of car passes for sale each day is capped to control the number of vehicles entering the site each day (most importantly for prime camper arrival times on Wed, Thurs, Fri). Our first campers will start arriving at 10am, Wed 22 July. On Thursday and Friday campers can arrive from 7am through to midnight. Those staying off-site can access the Day Car Park from 10am Friday to Sunday. Main stages close by midnight Thursday to Sunday so departing traffic will be busy around then, although we do keep some areas on site open to 2am Fri to Sun to assist in a staggered departure from the site each night.

Will the music go all night?

The main stages will finish by midnight on Friday, Saturday and Sunday. Secondary stages and eateries etc can stay open until 2am Fri - Sun. On Thursday, some secondary stages will be open but will close by midnight.

What do I do if I want to make a noise complaint?

Please call the Hotline. Calls to the Hotline will first be logged with caller details, complaint and location. This info will then be passed onto acoustic consultants out in the surrounding area who will attend the location to take readings. The engineer then has a direct line to the Event Manager who in turn has direct communication with stage managers on site. Should one of the stages be identified as the source of sound exceeding approved levels, the sound engineer will be ordered to reduce the volume or offending frequency until the acoustic consultant confirms to both the festival and the resident that noise levels comply. Please be advised the hotline number will be published closer to the event and is only operational during event dates.

Can we get free tickets because we live close to the venue?

Splendour and North Byron Parklands have an arrangement in place with immediate neighbours of the venue to make up for any disruption or inconvenience. At North Byron Parklands, this zone does not extend to localities such as Crabbes Creek, The Pocket, Billinudgel, South Golden Beach, Fern Beach, North Ocean Shores, Ocean Shores.

Lost & found

Where do I report lost and found articles?

If you lose something, please leave your details at the Information Booth, which will be located within the event area. If you FIND something, please do the right thing and hand it in at the Information Booth…. it's good karma!

Where do I report an item that I've lost or found once the festival is over?

At the festival, please go to the Information Booth where the lost/found item will be logged. After the festival, send us an email via lostandfound@splendourinthegrass.com with the following details:

  1. Your Full Name
  2. Description of Lost Item - If lost item is a mobile phone, what make, model, colour or any other distinguishing features? What's your Mum's or Dad's phone number? What's the first name in your contacts? What's a recent message in your inbox? Identifying sticker etc, serial number, the PHONE NUMBER?
  3. Keys: What keys might we find on them - Ford car key, etc, any unique identifying badge or keyring?
  4. Clothes: colour, fabric, size, brand?
  5. Cameras: what make, model, identifying markings, photos, serial number, etc?
  6. Two contact phone numbers
  7. Mailing address
  8. Did you register the lost item at the Splendour Information Booth by filling out similar details to above?

Performing

Is there an application form for bands to play Splendour?

triple j Unearthed will be giving one lucky band from the Byron Bay area to play during the event. The selection zone for local bands covers the local government areas of Byron, Ballina, Lismore, and Tweed, with preference given to acts based in the Byron Shire. Stay tuned for more information. More info to follow.

How do performance artists, dancers, circus artists etc apply to perform?

Please email answers@splendourinthegrass.com and we will pass your inquiry onto the curator for these areas of performance. Please note we give preference to performers from the region surrounding the festival and we do not accept unsolicited material.

Will you have some local bands from the Byron region on the main stages again next year?

We sure will. In 2014 they were selected through the triple j Unearthed program. Stay tuned for more on this!

How do DJs from the Byron region get to play in the Tipi Forest?

Please send an email to the Tipi Forest Curator d: d@b-a-s-e.com.au.

Will the Buskers Stage be back in 2015?

It sure will be, stay tuned for more details.

Splendour Members

What is the Splendour Members Club?

It's a club for people who have bought tickets to and attended at least 5 Splendour in the Grass festivals. Members get exclusive access to the first release of Splendour tickets in the Splendour Members Presale, where they can purchase up to 4 tickets, that’s one for them and three for their mates.

I've now been to 5 Splendours? When can I apply to become a Member?

Applications for the 2015 festival have now closed.

If I qualified as a member in the past but didn’t go last year, do I have to re-apply this year?

No, you’re still in. Welcome back.

I'm a Splendour Member and already have a moshtix account, is that all I need for the pre-sale?

For Splendour Members who already have a moshtix account, your presale access will be loaded into your moshtix account automatically, so you should be all set.

We recommend logging in to check or update your details so you're ready for the big day. To log into your moshtix account go to www.moshtix.com.au. If you have forgotten your password, please follow the 'Forgot Password' instructions to have it resent to your email address.

Apart from that, you'll also need full names (ensure correct spelling) and dates of birth for anyone who you're purchasing tickets for.

I'm a Splendour Member but I do not already have a moshtix account, what do I need to do?

For Splendour Members who do not already have a moshtix account, moshtix will create a moshtix account for you which will automatically have your presale access loaded into it.

Your moshtix account will be created with a random password and you will receive a welcome email from moshtix confirming your registration and containing your account details.

What if my email address has changed?

Your moshtix account will still function correctly even if it's linked to your old email address, however it is important that you change your email address before you buy your tickets and they are sent!

You can log in to moshtix.com.au and update your moshtix account with your correct email address. If you are having trouble, please submit a request via tixsupport.moshtix.com.au

How do I contact moshtix if I have a question?

The best way to contact moshtix is by submitting a request via tixsupport.moshtix.com.au and one of the lovely moshtix ticketing support team will respond to your query as quickly as possible.

Student info requests

I’m a student wanting info on the festival for my project, essay or study purpose. Can you answer my questions?

Afraid not. We get loads of such requests and we simply don't have the time or resources to answer each and every query, all of which differ depending upon the course of study or particular project or assignment being undertaken.

Tickets

When do tickets go on sale to the general public?

Tickets will go on sale to the general public at 9:00am AEST on Thursday 23 April 2015 through moshtix.com.au

The purchaser can buy tickets for up to 4 people in your preferred selection of event tickets, camping tickets and carbon offset options.

It is IMPORTANT to make sure you have the correct name and date of birth for each person as these details are printed onto their ticket. You will also require the email address and mobile contact details for each ticketholder. This will then allow ticketholders to receive important event information and be eligible to receive details of a Splendour 2016 ticket pre sale offer. Please ensure you have these details handy when purchasing tickets.

How much are tickets to this year's festival?

EVENT TICKETS:

3-DAY (Friday to Sunday, also includes Thursday access) = $365 per person+ booking fees
SINGLE DAY (Friday or Saturday or Sunday) = $155 per person + booking fees
(Event tickets also have an optional Carbon Offset add-on option - $3 per ticket.)

CAMPING TICKETS:

5 NIGHTS (Wednesday to Monday) = $120 per person + booking fees
Those intending to camp onsite will need to purchase an Event Ticket as well as a separate Camping Ticket. The Camping Ticket does not gain entry to the festival.

CAMPING TICKET – FAMILY CAMPGROUND:
5 NIGHTS (Wednesday to Monday) = $120 per person+ booking fees

A Camping Ticket that provides access for each ticket holder to The Meadow, a family friendly camping area located within the general campgrounds. Children aged 11 and under are admitted free, and must be accompanied by a parent or adult guardian at all times whilst at the festival or campgrounds. A Camping Ticket – Family Campground are one ticket per person and those intending to camp onsite will need to purchase an Event Ticket as well as a separate Camping Ticket. The Camping Ticket does not gain entry to the festival and the Event Ticket does not gain entry to the campgrounds.

NB: anyone wanting to book pre-erected tents through Tent City Hire, Tepeelove (formerly Tepee Life) or Flash Camp must purchase a Camping Ticket first. Tent City/Tepee Life/Flash Camp bookings do NOT include a Camping ticket.

Moshtix phone bookings add $2 fee per transaction.

PayPal, Mastercard & Visa only. / All prices include GST. / All prices are stated and transactions processed in AUD.

Note: A 2.1% transaction fee applies to all orders

Have a read of our Ticket Info page here.

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As Splendour’s preferred payment partner PayPal allows punters to connect to their money and to each other, helping them pay securely from their mobile, tablet or computer. From tickets, to airfares and festival fashion, get sorted for Splendour 2015 with PayPal at paypal.com

Are event and camping tickets separate tickets?

Yes they are. You will need a Camping Ticket to stay at North Byron Parklands. You will need an Event Ticket to enter the festival.

What's happening with ticket Resales this year?

If you purchased tickets and can no longer attend the show, the official ticket Resale facility gives you the opportunity to offload your ticket to someone who missed out.

The Resale will kick into action via moshtix.com.au from 9am AEST on Monday 01 June. This official ticket resale facility is the only place where you can purchase legitimate tickets for Splendour in the Grass 2015 from people wanting to sell their tickets..

Detailed instructions on how to Sell or Buy a ticket via the Resale can be found here.

Remember! You can only purchase legitimate Splendour tickets via our official ticketing provider, moshtix. Do not buy tickets from unauthorised sellers or online auction and sale sites – the ticketholder CANNOT change the name and date of birth details on tickets, no matter what they tell you.

Splendour tickets include the name and date of birth of the ticket holder. This is checked against ID at the festival gates. There is no facility in place that allows a ticketholder to directly change the name and date on a ticket and transfer it to another person.

*Transaction fees apply.

I missed out on tickets. How can I buy tickets from people who can no longer attend?

Only through the official Resale facility via moshtix.

The Resale will kick into action via moshtix.com.au from 9am AEST on Monday 01 June. This official ticket resale facility is the only place where you can purchase legitimate tickets for Splendour in the Grass 2015 from people wanting to sell their tickets..

Detailed instructions on how to Sell or Buy a ticket via the Resale can be found here.

Do NOT purchase tickets from unauthorised re-sellers or online auction sites such as eBay or gumtree. Names cannot be changed on tickets and these tickets may be fakes and you will most likely lose your money AND be refused entry at the venue. The festival will not be held accountable for and cannot assist anyone who disregards this information and buys tickets from anywhere other than through the official outlet moshtix.

If I can’t make it, can I get a refund?

No. There are no refunds on tickets except as required by the Live Performance Australia Ticketing Code of Practice. Incorrect purchases DO NOT qualify for a refund.

There are official options once the official resale facility opens via moshtix.com.au. More information here.

If I can’t make it, can I sell my tickets to someone else?

Yes but only via the official Resale facility via moshtix.com.au.

What do I do if I put the wrong date of birth or spelling of a name on a ticket?

Submit a help request via tixsupport.moshtix.com.au with the details of the correction you'd like to make. Include as much information about your order as possible, including your username, order ID number and correct details and clearly request the change you'd like made. Please note this is only for minor corrections - misspelt names or slightly incorrect dates of birth. It does not refer to changing full names and/or date of birth details of a ticket.

Can I use Splendour's facebook to try to buy or sell a ticket?

NO! Any posts on our facebook about buying and selling tickets will be removed. Names and date of birth details on tickets cannot be changed anyway.

Is there a limit on how many tickets I can buy?

Yes, you can buy tickets for up to 4 people, including the ticket purchaser if you wish. Make sure you have the correct name, date of birth, email and mobile phone contact for each person as these details are printed onto their ticket. So please ensure they are correct. 

If I can’t make it, can I pass it on or sell it to a friend?

No. Your ticket has your name and date of birth on it, which means it is non-transferable to another person. However, you can put your unwanted ticket into the resale facility that will be operated by moshtix.com.au.

Can I 'upgrade' or exchange my Event-only ticket for an Event and Camping ticket?

No. Camping tickets are separate to an Event Ticket. Camping tickets can be purchased in addition to an Event Ticket. You can purchase a Camping Ticket at a later date, subject to availability. If you know you would like to camp on site, we recommend that you purchase a Camping Ticket when you purchase your Event Ticket.

Why did I have to supply my name and date of birth?

It’s an anti-scalping measure we introduced in 2006. All tickets have the attendee’s name and date of birth printed on them and then the ticket-holder has to provide matching ID to enter the festival.

How many tickets can you sell?

30,000 event tickets and 17,500 camping tickets will be sold to this years event.

What if I lose my ID before the festival?

Get it replaced ASAP. You must have valid ID to enter the festival. This isn’t just a ticketing requirement, it’s a legal requirement. Even with a valid ticket, you will not be admitted without ID. Please be advised that Splendour is an ALL AGES EVENT. However a valid ID will be required for everyone.

A valid ID is a current photo driver's license, Proof of Age Card or a current, valid passport. For over-18s, student ID cards do not qualify, nor do household bills or letters. For under-18s who don’t have a driver's license or a current, valid passport we will also accept a copy of your birth certificate PLUS one of the following: a student ID card; a bus pass; a bank account statement in your name.

What if I think someone has a copy of my ticket?

At the event, we will be scanning the barcode on every ticket at the gates. Our scanner will display the name on the ticket; so your ID, our scanner and the ticket must all match. Rest assured, any impostor will be stopped at the gates! However, if you are concerned this has happened before the event, you can get your original barcode cancelled and a new one reissued. For any ticketing queries, please submit a request via tixsupport.moshtix.com.au.


Are wristbands exchangeable, i.e. can I pass mine onto my friend if I don’t want to stay?

No, once your wristband is on, it should not be removed. Event staff will be checking wristbands over the weekend to check for breakages, stretching etc.

Working/Volunteering

How do you select workers and volunteers?

We only engage people who are already known to those directly involved with the festival, or who come recommended by trusted friends of the festival (who will have to vouch for your honesty and reliability). Sorry, we no longer accept random applications.

When should I apply to volunteer?

If you believe you satisfy the criteria outlined in the above FAQ, please wait until May and then email work@splendourinthegrass.com  NB: We do not finalise workers & volunteers until June long after tickets have gone on sale. If you want to be sure of attending the festival, we advise you to purchase a ticket while they are available rather than waiting to see whether or not you gain a volunteer spot. We usually have more applicants than there are positions available, so not everyone who applies for a volunteer spot will get one.

Are there any age restrictions for workers and volunteers?

Yes, workers and volunteers must be 18 years of age or older. We do not accept volunteers who are under 18.

When will I find out if I have a volunteer position?

We usually notify successful applicants in June. We do not specify a date as staffing is just one of many aspects of planning that we have to cover.

Please note, if you send us an unsolicited work/volunteer email between August and April, you will receive an auto-response and your email will not be registered or replied to.

Why can't you tell me whether I've got a volunteer position before tickets go on sale?

That's the way our planning timetable runs. We've got loads to organise and volunteer rosters are just one item on a very long ‘to do’ list. Also, doing rosters too early means we end up back-tracking when people pull out if they get a ticket or change their plans.

What jobs do volunteers perform in return for a ticket?

Volunteer staff work shifts in the entry tents, internal traffic control, car park co-ordination, recycling, camping etc, alongside paid personnel. Volunteers are required to do an average of 20-24 hours, depending upon the role’s level of responsibility or difficulty, in return for a full event ticket.

We don’t use volunteers for bars, ‘artist liaison’, production, publicity or admin. We don’t use any volunteers in backstage roles.

Is camping at the festival included if I get a volunteer or paid position?

Yes, a camping spot is provided on site as part of the volunteer program. 

Who organises bar staff?

Those interested in paid bar work at Splendour should email: splendourbarwork@gmail.com

Please note that local applicants will be given preference. These are paid positions, not voluntary, and bar staff do not get to see the show. You must have a current NSW Responsible Service of Alcohol (RSA) certificate to be considered for a bar position.

Can I get a secondment/internship as a production/event management/promotions assistant?

Not really. Each year we do have arrangements in place with select tertiary institutions to utilise some students in relevant positions, eg enviro science students as Eco Cops, but beyond that the best work experience available is in the abovementioned volunteer shifts such as wristbanding, camper registration, on site traffic control etc.

Can I help with admin/publicity or backstage in artist liaison?

Sorry, no. We have people for those positions. Also note we do not use volunteers in those roles.

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