FAQS
Dates & Venue
What are the dates and venue for Splendour 2013
Splendour 2013 will be held on Friday 26, Saturday 27 and Sunday 28 July at North Byron Parklands, Byron Bay.
Splendour took place at Belongil Fields from 2001-2009. In 2010 and 2011 the festival was temporarily relocated to Woodfordia, near Woodford Qld, but the intention was always to return to Byron Shire. In 2012 Splendour was once again held in Belongil Fields whilst approval for the new North Byron Parklands site was still pending.
More info on North Byron Parklands here.
Where is North Byron Parklands located?
It's located about 9km north of Brunswick Heads, 25km north of the Byron Bay CBD or 40km south of Tweed Heads. It is on the Tweed Valley Way about 1.3km north of the Yelgun interchange off the Pacific Highway. Buses will run to and from surrounding locations.
When do tickets go on sale?
Thursday 2 May at 9am (AEST) through Moshtix www.moshtix.com.au or 1300 GET TIX (438 849)
When is the lineup usually announced?
The main stage artist lineup is usually announced mid to late April.
Ticketing
What's happening with ticket resales and/or reissues this year?
Resale tickets will be available through Moshtix. Those wanting to offload tickets can offer them for resale from June 4. Those looking to buy can do so from June 5. More info here
There will be no Reissue system this year as last year too many people abused the ability to change names on tickets by scalping tickets online and indications were that this kind of scalping was going to be on the increase this year. No reissues means no scalping, as the only way to sell or buy unwanted tickets is via the official Resale facility.
[NB: Prior to May 4, 2013, the reponse to this question was: They may or may not be happening. A decision at the organiser's discretion will not be made until after tickets have gone on sale.]
Will Splendour camping tickets be included in the resale as well?
Yes.
Why aren't you allowing Reissues (aka ticket transfers) this year?
Simply because too many people were rorting the system and scalping their tickets because they could change the name and date of birth details on a ticket. The other reason is that it also brought out fraudsters who offered fake tickets on online auction sites with unsuspecting buyers left without a ticket and cheated of their money. Do not buy Splendour from Gumtree or eBay - sellers CANNOT change the name and dob details into your name.
Are event and camping tickets separate tickets this year?
Yes they are. You will need a Camping Ticket to stay at North Byron Parklands. You will need an Event Ticket to enter the festival.
If I decide to put my ticket into the resale, am I guaranteed a refund?
No, the resale facility is not a guaranteed refund. Sales are subject to demand. You only get your money back (minus the booking fees and a $20 per ticket admin fee), once another customer has purchased your ticket. At that time you will receive a refund back to the credit card you used for the booking.
If I put a ticket back into the resale but it doesn't sell, what happens then?
Then the ticket remains your property and is valid for entry to the event, as per your original purchase.
What do I do if I stuffed the date of birth or spelling of a name on a ticket?
Email ticketsupport@moshtix.com.au with the details of the correction you'd like to make. Include as much information about your order as possible, including your username, order ID number and correct details and clearly request the change you'd like made. Please note this is only for minor corrections to misspelt names or slightly incorrect dates of birth. It does not refer to changing full names and/or DOB details.
Can I use Splendour's facebook to try to buy or sell a ticket?
Any posts on our facebook about buying and selling tickets will be removed. Names and d.o.b. details on tickets cannot be changed anyway. The Resale is controlled through the Moshtix website. Any queries regarding tickets that cannot be answered by the information provided on the Splendour website should be directed via email to ticketsupport@moshtix.com.au or answers@splendourinthegrass.com
Do the Country Club tickets include camping?
Yes, camping in the dedicated Country Club camping area is an option that is included in the price of the Country Club ticket. If you don't want to camp, instead you get complimentary parking each day close to the event entry gates. Once you have purchased your ticket, our Concierge will be in touch to discuss which option you wish to choose.
Is there a limit on how many tickets I can buy?
Yes, you can buy tickets for up to 4 people. Make sure you have the correct name and date of birth for each person as these details are printed onto their ticket.
If I can’t make it, can I pass it on or sell it to a friend?
No. Your ticket has your name and date of birth on it, which means it is strictly non-transferable to another person.
Why can't I just change the name on my ticket?
This function is not available within the resale facility setup. It was not included as allowing name changes on tickets allows ticket scalping.
Why did I have to supply my name and date of birth?
It’s an anti-scalping measure we introduced in 2006. All tickets have the attendee’s name and date of birth printed on them and then the ticket-holder has to provide matching ID to enter the festival.
How many tickets can you sell?
25,000 event tickets and 15,000 camping tickets.
What if I lose my ID before the festival?
Get it replaced ASAP. You must have valid ID to enter the festival. This isn’t just a ticketing requirement, it’s a legal requirement. Even with a valid ticket, you will not be admitted without ID.
A valid ID is a current photo driver's license, Proof of Age Card or a current, valid passport. For over-18s, student ID cards do not qualify, nor do household bills or letters. For under-18s who don’t have a driver's license or a current, valid passport we will also accept a copy of your birth certificate PLUS one of the following: a student ID card; a bus pass; a bank account statement in your name.
What if I think someone has a copy of my ticket?
At the event, we will be scanning the barcode on every ticket at the gates. Our scanner will display the name on the ticket; so your ID, our scanner and the ticket must all match. Rest assured, any impostor will be stopped at the gates! However, if you are concerned this has happened before the event, you can get your original barcode cancelled and a new one reissued. For any ticketing queries, please email ticketsupport@moshtix.com.au or phone 1300 GET TIX (438 849).
Are wristbands exchangeable, i.e. can I pass mine onto my friend if I don’t want to stay?
No, once your wristband is on, it should not be removed. Event staff will be checking wristbands over the weekend to check for breakages, stretching etc.
Camping Info
Is the camping/event ticket per campsite or per person?
It's per person, i.e. everyone who is camping needs a ticket.
How many campers can stay on site?
The campground can accommodate 15,000 campers.
Why do we have to pay for showers?
Because there is no permanent water supply to the site which means all water has to be transported in and out of the site. The greywater which is taken away has to be disposed of at an approved facility. There are significant costs involved which we have to cover through charging for the service. We expect that charging for showers will also help reduce the amount of water used and thereby reduce the number of truck movements and quantity of greywater having to be removed.
Why do I have to buy a vehicle pass as well as an Event-Camping ticket?
Vehicle passes are one of a number of initiatives we have introduced to help alleviate traffic congestion. The plan is to reduce the number of cars on the road by encouraging carpooling – the more people you have in your car the cheaper this pass will be per person. In fact, if you have 3 or more people in your car when you arrive, you will get your money back via a voucher that will be issued that you will be able to redeem on site.
Why do I have to arrive on the day on my vehicle pass?
Again, this is a measure to help reduce traffic congestion on the very busy days. If you want to arrive on a particular day, you’ll need to get onto Moshtix.com.au and secure one once the passes go on sale on June 12 – it will be first in, first served & once the allocation for a particular day has been reached, there will be no further passes available for that day.
Can I bring a camper trailer or campervan?
Camper trailers, Campervans & RVs up to 7.5m, and caravans up to 6m in length are OK. Anyone with vehicles in excess of these sizes will need to check via camping@splendourinthegrass.com
Do I need a camping ticket to book Tent City or Tepee Life?
YES. To book Tent City or Tepee Life you MUST have already purchased a Camping ticket. You may then choose to use - at your own additional expense - the services provided by Tent City or Tepee Life who will erect your tent or tepee so it is ready and waiting for you when you arrive.
How much space do we get for our campsite?
It's big enough for your tent and a car. Please do not go over the top with your camping setup as space is at a premium. Overly elaborate campsites are discouraged, so you will be asked to downsize if you arrive with enough gear to re-create your lounge room.
Do we get to pick our own camping spot?
No. When you arrive at the campgrounds you will be shown where to set up camp. Please remember that space is tight in the campgrounds, and if you are driving, try to car-pool, so that you can park alongside your tent.
How many cars can we have at our tent site?
We work on a rule of thumb of one vehicle per 3-4 person tent. There is not enough room on tent sites for multiple vehicles.
Are there powered sites?
No.
Our friends are coming in another car. Can we camp together?
You MUST arrive at the same time as your friends if you wish to have neighbouring campsites.
Can my friends staying elsewhere visit me in the campground
Sorry, no. Only those with Camping tickets or wristbands are allowed in the campground. Anyone found in the campgrounds without the correct wristband will have their event band confiscated and will be ejected from the festival.
We only want to camp one night – is it still the same price?
Yes. There is only one price for the camping tickets.
Can under-18's camp as a group?
No, if your group contains under-18s there must be at least one parent or responsible adult guardian for every 3 minors. While technically an adult is anyone aged over 18, it is not our preference that an 18 year old should be responsible for minors. Anyone considering nominating themselves as the responsible adult in their group should consider this responsibility very carefully. The festival may require both adult and minor/s to sign an "Accompanied Minor Form" on arrival at the festival.
More information regarding under-18s patrons can be found in our Youth Policy.
Can I bring alcohol into the camping area?
No.
Can I bring fireworks into the campground?
No. Fireworks are totally prohibited in the camping or festival area. If you ignite fireworks you will be removed from the site and may be the subject of police action.
What other items aren't allowed into the campground area?
Fireworks, flares, fire twirling paraphernalia e.g. sticks & balls etc, alcohol, illegal drugs, couches, weapons of any kind, any other items considered illegal or dangerous, strictly no animals. All gas equipment must have a current stamp or tag of compliance.
Can we have a fire at our campsite?
Patrons are not permitted to have campfires of any type at Parklands campgrounds, although gas stoves and gas cookers are ok. We will have supervised communal bonfires at a few locations throughout the campgrounds & event area. if you light a campfire you will be removed from the site and may be the subject of police action.
Operating Times
What time do the gates to the entertainment area open each day?
For campers, the festival precinct is open from 7am-midnight on Thursday and from 7am-2am from Friday to Sunday. it is also open for food from 7am-2pm on Monday.
Event-only patrons may enter the site from 10am-midnight on Thursday, and from 10am-2am on Friday to Sunday. They cannot enter on Thursday unless they travel to the site bys bus as the venue carpark is not open to private vehicles on Thursday. No entry on Monday.
What time does the festival close each night?
The three main stages will finish by midnight on Friday, Saturday and Sunday, with side stages and other areas closing by 2am each night.
What time do the headline acts play each night?
They’ll start from around 10-10.30pm each night.
When will the playing times be available?
The playing times and site map are usually released on this website around 10-14 days prior to the event. We release the timetable once we have the FULL festival program ready, including the Forum, Tipi Forest, Global Village, Cocktail Bar etc. We do not release the main stage playing times separately. Once released, the timetable will also be reprinted in selected newspapers and music press. There will also be an iPhone app for you to download and souvenir programs on sale at the festival.
Car Passes & Traffic
When are car passes on sale?
Sales start on Wed 12 June at 9am AEST from moshtix.com.au There will be a limit of two passes per buyer.
Why do I have to buy a vehicle pass as well as a festival ticket?
Vehicle passes are one of a number of initiatives designed to help alleviate traffic congestion. The plan is to reduce the number of cars on the road by encouraging car-pooling. In fact, if you are an Event-Camping ticketholder and have 3 or more people in your car (including you) or 4 occupants if you're parking in the carpark, you will get a refund on your pass fee.
Why do I have to arrive on the day on my vehicle pass?
This is a measure to manage traffic loads on the very busy days. By limiting the number of vehicles entering the site each day we can reduce the potential for traffic to clog local roads and site entries. If you want to arrive on a particular day, you’ll need to get onto Moshtix.com.au and secure a pass when they go on sale on June 12.
What if I arrive on a different day to what’s shown on my pass?
If camping patrons arrive on a different day to that shown on their vehicle pass, they will be held back from entering the campground until event staff determine that they can join the traffic flow.
Event-only patrons in private vehicles will only be admitted to the carpark from Friday to Sunday - the carpark is closed on Wednesday and Thursday.
What if I arrive without a vehicle pass?
Don't. Catch a bus instead. It is worth noting that the event’s traffic plan has been formulated in conjunction with the Police, the NSW Dept of Roads and Byron Shire Council. All of those authorities support the car pass plan and expect us to enforce it.
If I’m camping on site how do I leave to get supplies when we can't take our cars out again?
Try to get all of your supplies before you get to the site. Otherwise the General Store may have what you need, but if not then shuttle buses will be available for trips to and from Brunswick Heads.
Are Day Parking Vehicle Passes refundable?
Yes, if you have 4 occupants (each with a valid Splendour 2013 ticket or wristband) in the car when you enter the carpark then you can claim a refund for that day's parking fee.
I only want to use the carpark for one or two days. Do I still have to pre-buy a Day Parking Pass?
Yes, there are daily passes and weekend passes for sale. You can buy a pass for Friday, Saturday or Sunday, or one covering all 3 days.
What if I have purchased a Campground Vehicle Entry Pass and am no longer bringing my vehicle or attending the event? Am I able to get a refund?
No, A change in your personal plans or circumstances does not warrant a refund. However, please note that you can pass it onto someone else. These passes do not carry the same non-transferable features as the event tickets.
Buses
What buses will Splendour run in 2013?
Shuttle buses will run between the festival and the Ocean Shores/South Golden Beach area, Brunswick Heads, Byron Bay and Mullumbimby. Limited scheduled services will be available from Ballina/Lennox Head/Bangalow and Coolangatta/Tweed. Airport shuttles from Ballina-Byron and Gold Coast Airports will also be operated by existing shuttle operators.
Will airport shuttles service North Byron Parklands?
As Byron Bay is a major tourist centre it is serviced by numerous airport shuttles that operate from Ballina-Byron Airport, Gold Coast Airport and Brisbane Airport. A quick google search will list most of them, some of whom have good online booking services. We recommend booking in advance as these services are very popular.
Carbon Offset Tickets
What are Carbon Offset Tickets?
For the last five years, in partnership with Climate Friendly, Splendour has offered festival goers the option to buy a carbon offset ticket. For an additional investment over the regular event ticket price most or all of your travel emissions are completely offset (depending on how far you travel to get to the festival).
How much carbon did audience members offset from last year’s Carbon Offset Tickets?
Last year around 2,000 Splendour audience members took up the climate change challenge and purchased a Carbon Offset Ticket. Over 198 tonnes of greenhouse gas emissions were offset through the investment of just over $5,400 in renewable clean wind farm energy and forest protection. The emissions offset were the equivalent of taking 53 family sedans off the road for an entire year or the equivalent of powering over 18 homes for an entire year or 1042 economy class flights between Sydney and Melbourne. Nice work.
Where was my money invested in 2012?
All monies raised from the purchase of Carbon Offset tickets went to Climate Friendly who invested these funds in Australian forest protection works and International renewable energy generation such as that produced by wind farms. Specifically, we have chosen to invest 25% in Tasmanian forest protection and 75% in wind energy projects in India.
Why does Splendour in the Grass use Climate Friendly to offset emissions?
Climate Friendly has been ranked the Number One carbon offset company in Australia ('Carbon Offset Watch' report 2008), by the Total Environment Centre, Choice Magazine and the Institute for Sustainable Futures. The ‘Carbon Offset Watch’ reportis an independent survey which will help people distinguish the extent to which carbon offset providers are achieving real action to tackle climate change.
How does offsetting carbon emissions work?
The money raised from carbon offset ticket sales is invested via Climate Friendly who offset your individual carbon emissions by funding renewable energy projects that save the same amount of greenhouse gas as you emit. All of Climate Friendly’s projects are independently verified and meet the highest global accreditation standards including Australian GreenPower.
If I am offsetting my travel emissions to and from the festival what does Splendour in the Grass do about their internal emissions (i.e. electricity, diesel generators, flights, trucks, etc)?
This year will be the 9th consecutive year that Splendour in the Grass has offset its own emissions associated with putting the festival together. Each year we have collected emissions data produced from the use of electricity, diesel generators, artist and crew flights, road transport and even energy used by food stalls and markets - no small understaking. The data we gathered is then used to accurately calculate the carbon footprint of the festival and then purchase the necessary carbon credits to offset these emissions.
In 2012 Splendour in the Grass offset 428 tonnes of carbon emissions by investing over $9,422 in renewable energy generation with Climate Friendly.
What is Australia’s carbon track record like?
Although Australia is a relatively small contributor to the world's total greenhouse gas emissions, however, per capita we are amongst the worst in the world. Each year around 25 tonnes of Carbon Dioxide is emitted for every Australian citizen. Electricity and transport account for about 68% of our annual emissions which equates to over 340 million tonnes of CO2 entering the atmosphere.
Does attending a festival generate a lot of carbon emissions
In a UK study into carbon emissions from gigs and festivals (Julia’s Bicycle: UK Music Industry Greenhouse Gas Emissions for 2007) it is estimated that of the 400,000 tonnes of greenhouse gas emissions generated, over 232,000 tonnes or 58% are attributed to audience members travelling to and from events. In Australia, this percentage is likely to be larger because of the greater distances we travel.
Where can I learn more about managing my carbon emissions?
Climate Friendly’s website provides heaps of information about climate change and how you can play your part in reducing your carbon footprint. Check out www.climatefriendly.com
Accommodation
Should I book accommodation in or around Byron Bay before I've bought my festival ticket?
We don’t recommend booking or paying for accommodation (or flights for that matter) until you have purchased your festival ticket. If you do book accommodation prior to obtaining a ticket, please make yourself aware of the accommodation provider’s cancellation and refunds policy.
What's the closest accommodation to North Byron Parklands?
Brunswick Heads is the closest accommodation centre, although Byron Bay has a much larger range of options. The Tweed Coast also has some good accommodation available. Please check out our 'Other Accommodation' page.
Do I need a Splendour Camping Ticket to book Tent City or Tepee Life?
Yes. To book Tent City or Tepee Life you MUST have already purchased a Camping ticket. Then you can book - at your own additional expense - the services provided by Tent City or Tepee Life who will erect your tent or tepee so it is ready and waiting for you when you arrive.
At the Festival
What forms of photo ID will I need to get into the festival?
Not only will you need the below Identification to get through the festival gates, the Splendour entertainment precinct is a licensed area and as such you will be required to show ID to purchase alcohol. Splendour will only accept the following forms of Identification:
- Current valid Australian driver's license (with photo)
- Current Passport
- Government Issued Proof of Age Card
- Victorian Keypass
- International Driver’s License (must contain a photograph)
For over-18s, STUDENT ID CARDS DO NOT QUALIFY NOR DO BILLS OR LETTERS.
If you cannot produce ID you will be treated as a minor and excluded from all bar service and bar areas.
For under-18s who don’t have a driver's license or a current, valid passport, we will also accept a copy of your birth certificate PLUS one of the following:
- Student ID Card
- Bus Pass
- Bank Account Statement in your name
Please note that anyone aged 15 or under attending Splendour In the Grass MUST be accompanied at all times by a parent or adult guardian. Children aged 11 years and under get in free.
For more information please read the Ticket Terms & Conditions and our Youth Policy here.
What items ARE NOT ALLOWED in the festival area?
Glass, cans, alcohol, illegal drugs, skateboards, boogie boards, milk/bread crates, chairs (folding, portable, camping), anything studded (i.e. belts, wristbands etc), weapons of any kind, fireworks, fire twirling devices, warning flares, video and tape recording devices, professional still cameras (small still cameras ARE allowed), laser lights, umbrellas (use a plastic poncho or a raincoat instead), water pistols, any other items considered illegal or dangerous, animals.
What items ARE NOT ALLOWED in the campground area?
Campfires, fireworks, fire twirling paraphernalia (sticks, balls etc), warning flares, alcohol, illegal drugs, skateboards, boogie boards, couches, anything studded (i.e. belts, wristbands etc.), weapons of any kind, fireworks, professional still cameras (small still cameras ARE allowed), laser lights, umbrellas (bring a plastic poncho or a raincoat instead), water pistols, any other items considered illegal or dangerous, strictly no animals.
Can I refill my water bottle on site?
Yes.
Can I take water into the festival?
No, only empty plastic drink bottles can be taken into the entertainment precinct. Water refill stations are located round the site and free water can also be obtained from each bar (for over-18s). No glass, cans or metal drink bottles allowed.
Can I pay cash at the bar to buy drinks?
Drink tickets will need to be purchased at the Drink Ticket booths first before going to the bars. These tickets can be purchased using cash or card.
Will there be ATM facilities?
There are no ATM's at the festival although EFTPOS facilities will be available in drink ticket booths if you need to withdraw cash.
Will there be passouts at the event?
Your wristband is your passout.
Are bare feet OK?
No, you must have some footwear on. Enclosed footwear is recommended. Thongs and sandals do not suit a busy festival. A large part of our first aid crew's time is taken up with treating minor foot injuries simply because people have worn inappropriate footwear or none at all.
Are dogs or other pets allowed in the campground or festival site?
Definitely not. Only exceptions are Guide Dogs and Police sniffer dogs.
Will police be at Splendour?
Yes, in fact Splendour has to pay for all of the police officers you will see at the festival.
Will drug sniffer dogs be at Splendour?
Yes. Splendour does not have a say in whether sniffer dogs are at the festival or not (the Police make up their own mind about such things), but Splendour does not condone or endorse the use of illicit substances and any persons found in possession of such substances will be removed from the site and will be the subject of police action.
Can I bring alcohol into the festival site?
No, the festival site is a licensed area which means you cannot bring alcohol in there, just like any pub or club. There is a bag search at the festival entrance where such banned items will be confiscated and will not be returned.
Should I bring warm clothing?
Yes. Days may be warm, but nights can get cold.
Will there be a cloakroom?
Yes. Cloakroom location and charges to be advised.
What medical or first aid services will be available?
The festival will again feature a comprehensive health service which will include on-site doctors and paramedics based in first aid stations around the festival.
All Ages Info
Is the festival all ages?
Yes, but anyone aged 15 or under inside will need to be accompanied in and around the festival precinct by a parent or responsible adult, unless they are camping on site in which case anyone under-18 must have a parent or responsible adult guardian in their camping group.
More information can be found here.
Are under-18s allowed into bars or licensed areas?
No. Any minors found in these areas will be evicted from the festival and may face prosecution. This includes minors in the company of responsible adults - those aged under-18 cannot enter such areas even if they are with a parent or other adult.
Are kids aged 11 and under still allowed in free?
Yes. Please bring some proof of age when they come to the festival. They will also need to be in the company of a parent or adult guardian at all times.
What age does a responsible adult have to be?
Technically, an adult is anyone aged over 18, however, it is not our preference that an 18 year old should be responsible for minors in and around the festival or campground (especially the latter). Anyone who is considering being the nominated adult in such circumstances should consider this responsibility very carefully. They will be responsible for the behaviour of all minors in their care. They will not be able to enter bars or licensed areas (including entertainment venues such as the Cocktail Bar) with minors. There are strict laws concerning consumption of alcohol by minors and those caught doing so - or supplying alcohol to minors - will face police action and will be evicted from the festival. The festival may require adults and minors to sign an "Accompanied Minor Form" so that in the event of an incident we will have details on record.
Kids & Child Minding
Are there any kids entertainment facilities or child-minding services available on-site?
Yes, Little Splendour (formerly known as Kidz Klub) will be operating a parents’ room, arts space and various kids’ facilities and workshops at Splendour right throughout the weekend.
Are there any age restrictions?
The festival is all-ages, but anyone aged 15 or under MUST be accompanied by a parent or adult guardian at all times.
Is there a discount for children?
No, but kids aged 11 and under get in free. Parents/guardians will need to provide proof of age for those aged 11 or thereabouts who may be mistaken for 12 or 13...or 14. Those aged 12 or over must buy a ticket.
Working/Volunteering
How do you select workers and volunteers?
We only use people who are already known to those directly involved with the festival, or who come recommended by trusted friends of the festival (who will have to vouch for your honesty and reliability). Sorry, we no longer accept random applicants.
When should I apply to volunteer?
If you believe you satisfy the criteria outlined in the above FAQ, please wait until May and then email work@splendourinthegrass.com NB: We do not finalise workers & volunteers until June long after tickets have gone on sale. If you want to be sure of attending the festival, we advise you to purchase a ticket while they are available rather than waiting to see whether or not you gain a volunteer spot. We usually have more applicants than there are positions available, so not everyone who applies for a volunteer spot will get one.
Are there any age restrictions for workers and volunteers?
Yes, workers and volunteers must be 18 years of age or older. We do not accept volunteers who are under 18.
When will I find out if I have a volunteer position?
We usually notify successful applicants in June. We do not specify a date as staffing is just one of many aspects of planning that we have to cover.
Why can't you tell me whether I've got a volunteer position before tickets go on sale?
That's the way our planning timetable runs. We've got loads to organise and volunteer rosters are just one item on a very long ‘to do’ list. Also, doing rosters too early means we end up back-tracking when people pull out if they get a ticket or change their plans.
Who organises bar staff and cleaners?
Those interested in paid bar work at Splendour should wait until April 2013 and then email splendourbarwork@gmail.com Please note that local applicants will be given preference. These are paid positions, not voluntary, and bar staff do not get to see the show.
Our cleaning contractor for 2013 is to be advised.
Can I help with admin/publicity or backstage in artist liaison?
Sorry, no. We have people for those positions. Also note we do not use volunteers in those roles.
Performing
Is there an application form for bands to play Splendour 2013?
No, there isn't a formal application or submission process, other than for the triple j Unearthed act and local bands that appear on the bill, but there are no details as yet for how that will work for 2013. Please don't email or post us material as unsolicited band submissions are not considered when booking the festival.
How do performance artists, dancers, circus artists etc apply to perform?
Email answers@splendourinthegrass.com and we will pass your inquiry onto the curator for these areas of performance. Please note we give preference to performers from the region surrounding the festival.
Will you have some local bands from the Byron region on the main stages again next year?
We sure will. In 2012 they were selected through the triple j Unearthed program. The selection process for 2013 won't be advised until well into the new year. Please send us an email then.
How do DJs from the Byron region get to play in the Tipi Forest?
Please send us an email via answers@splendourinthegrass.com and we'll forward it to the Tipi Forest manager.
Will the Buskers Stage be back in 2013?
Yes. Stay tuned for details.
Splendour Members
What is the Splendour Members Club?
It's a club for people who have bought tickets to and attended at least five Splendour in the Grass festivals. Members get exclusive access to the first release of Splendour tickets.
I've now been to 5 Splendours? When can I apply to become a Member?
Applications for this year have already closed. Keep an eye on our website or sign up for our news;etter so you receive news early next year when we do the next call-out for applications.
What do Splendour Members get?
Access to exclusive first release tickets to Splendour in the Grass where they can purchase up to 4 tickets, that’s one for them and three for their mates.
If I qualified as a member in the past but didn’t go last year, do I have to re-apply this year?
No, you’re still in. Welcome back.
When is the Splendour Member presale, and what's the link to purchase tickets?
Splendour Members should ensure that they carefully read and understand their Splendour Member email correspondence and the information in the FAQs.
Splendour Members will receive detailed information directly via email regarding the process of purchasing tickets in the pre-sale.
What if my email address has changed?
Your moshtix profile will still function correctly even if it's linked to your old email address, however it is important that you change your email address before you buy your tickets and they are sent!
You can log in to www.moshtix.com.au and update your moshfile with your correct email address. If you are having trouble, please contact ticketsupport@moshtix.com.au
Disabled Access
What’s the site like for getting around?
It’s a predominantly flat site with grassy fields and a few gravel roads. Like any outdoor field, it can become muddy after continuous rainfall.
Can I get some info about disabled access?
Once you have secured your ticket, get in touch with us via the Contact Us page and a week or two before the festival we will email you information regarding access, parking, toilet locations, on-site contact details etc.
Will there be a viewing area for people in wheelchairs?
Yes. We will have dedicated viewing platforms in the big tops. For comfort and space, each eligible person can only be accompanied by one other person.
Is there parking close to the festival site?
We do have parking set aside for eligible patrons close to the site entrance, but please get in touch with us (via the Contact Us page) beforehand.
Cameras
What are the rules regarding cameras & video recorders?
Non-professional 'point and shoot' still cameras are permitted but professional-standard still cameras and video cameras are prohibited. Support tools such as tripods are banned. Unauthorized or prohibited photography may result in film being confiscated or images deleted by festival representatives. The resale of photography is strictly prohibited. Media and professional photographers must organise proper accreditation through our media department (see Contact Us).
Will my schmicko camera be considered professional?
We can’t judge that beforehand, even if you send us pix and tech specs of your camera. Sorry, but it’s up to event staff on the day, and debate will not be entered into before or at the festival. If in doubt, you have two choices – either bring your camera and gate staff will decide if it is OK or leave that camera at home and bring a simpler 'point and shoot' one. The basic rule of thumb is that cameras with powerful zoom lenses or multiple lenses in a carry case are not allowed.
My phone and my digital still camera also record video and audio. Can I take that in?
Yes, to record stills and video of your friends. We do not endorse the recording of performances with such devices. However any kind of professional still camera, with zoom lenses and the like, is strictly prohibited. Any form of DV camera is also prohibited.
Can I take my video camera into the festival site?
No, definitely not.
Can I record bands just for my own use?
No.
Markets & food
How do I apply for a Food or Market Stall?
For more info visit www.theoutpost.net.au
How do I contact a market stall I saw at Splendour?
Please email foodandmarkets@splendourinthegrass.com with your query including a good description of the stall and its location.
Student info requests
I’m a student wanting info on the festival for my project, essay or study purpose. Can you answer my questions?
Afraid not. We get loads of such requests and we simply don't have the time or resources to answer each and every query, all of which differ depending upon the course of study or particular project or assignment being undertaken.
Lost & found
Where do I report lost and found articles?
If you lose something, please leave your details at the Information Booth. If you FIND something, please do the right thing and hand it in at the Information Booth where it will be logged.
Where do I report an item that I've lost or found at Splendour once the festival is over?
At the festival, please go to the Information Booth where the lost/found item will be logged. After the festival, send us an email via lostandfound@splendourinthegrass.com with the following details:
1. Your Full Name
2. Description of Lost Item - If lost item is a mobile phone, what make, model or colour is it? What's your Mum's or Dad's phone number? What's the first name in your contacts? What's a recent message in your inbox? Identifying sticker etc, serial number, the PHONE NUMBER?
Keys: What keys might we find on them - Ford car key, etc, any unique identifying badge or keyring?
Clothes: colour, fabric, size, brand?
Cameras: what make, model, identifying markings, photos, serial number, etc?
3. Two contact phone numbers
4. Mailing address
5. Did you register the lost item at the Splendour Information Booth by filling out similar details to above?
Merchandise
Can I buy Splendour merchandise after the event?
No. If you want it, get it at the festival, otherwise you will miss out. If you buy something and don't want to carry it around all day, you can always check into the cloakroom (charges apply).
Will I be able to buy t-shirts & other stuff?
Yes. The merchandise tent at the festival features merch from most of
the acts appearing. Merch HQ is located inside the festival grounds.