Collection & use of personal information
Information collected generally
We will use our best endeavors to only collect information we need for the particular function or activity we are carrying out. The main way we collect personal information about you is when you give that information directly to us. We may collect the following information through the site:
(a) Anonymous Information – this type of information does not identify you. It includes analytics (this is information that we log regarding access and use of our website). It can include dates and times of access, devices used to access our website (such as IP address, host and browser type), details of pages accessed and information downloaded. In addition to the above, it can reveal how many visits a particular section of the website received, or reveal which articles are most popular.
(b) Personal Information – this type of information identifies you, and includes the following details (name, date of birth, postal address, email address and any other contact or identifying details). This type of information will only be collected when directly provided to us, for example but not limited, to when you sign up to our mailing list, participate in competitions or subscribe to our website.
If you are under the age of thirteen (13) you should only submit personal information about yourself with the consent of a parent or legal guardian.
To elaborate on the above, we may collect your email and, if you provide it, other contact details when you subscribe to our email list, join our membership lists, or enter our promotions.
Links to websites from our website
Main use of information
Our main use for collecting personal information is so that we can provide you with information relating to the Splendour in the Grass festival and our goods and services. We may also use personal information to send you information about our activities, or about goods or services that we believe may be relevant or useful to you.
Some further examples of how we may use your information include, but are not limited to:
(a) providing certain features or functionality or to improve your user experience;
(b) enabling you to access certain features of the site;
(c) conducting promotions;
(d) statistical and internal business purposes;
(e) improvement of our website;
(f) advertising and promotion;
(g) with third parties we engage to help us run aspects of our business efficiently.
In other respects, we will only use personal information with your consent, or if we are required or permitted by law to do so.
We utilise cookies from third parties when you visit our website or use our apps.
We may also utilise cookies provided by Google, Inc (“Google”) to help analyse how users use our website. The information generated by these cookies is transmitted to and stored by Google on servers. We may, from time to time, use the following services provide by Google which utilise cookies. These include Google Analytics, Google Remarketing, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting.
If you don’t want to accept cookies, your browser can be set to accept or reject all (or some) cookies or prompt you each time a cookie is offered. If you do happen to block cookies, please note you may not be able to access specific website features.
In certain circumstances we are required to disclose your personal information to third parties, including but not limited to:
(a) where we are required to by law;
(c) to third parties to whom we contract out specialised functions. If we do disclose personal information to third party contractors under outsourcing or contracting arrangements, we will take steps to ensure that those contractors only use your personal information in order to provide the specific services or to perform the specific functions required by us and store your personal information securely and only for as long as it is necessary to provide the required services or perform the required function; or
(d) as you authorise us to do so.
Access to your information
Under the Privacy Act (Australian Privacy Principles 12 and 13) you have the right to ask for access to personal information that we hold about you, and ask that we update that information.
If you need to access or update your personal details, please let us know using the contact details below and we will comply with your request. You will be asked to verify your identity before we will disclose or modify the personal information.
We will take all steps necessary to keep any personal information we hold secure from unauthorised disclosure or access. Where possible, access will be restricted to authorised personnel only.
While we take reasonable steps to keep your personal information secure, we can't give you an absolute guarantee that your information is always secure as no data sent over the internet is 100% secure. We will not be responsible for any liability, loss or damage arising from unauthorised access to your information.
You agree that we may need to store or transfer your personal information to servers located outside of Australia.
Accuracy of personal information
Reasonable steps will be taken to ensure that the personal information we collect from you is accurate, complete and up to date.
If at any time you do not wish to be notified about our services, activities, events and promotions offered by us, or if you don’t wish to receive any further communications from us, please contact us by sending an email to [email protected].