Welcome to the Splendour in the Grass website. This website is owned and operated by Splendour in the Grass Pty Ltd.

  1. Accepting Terms of Use The use of this website is governed by these terms and our Privacy Policy. By entering and using this website, you accept and agree to comply with our Terms of Use.

  2. We reserve the right to change any or all of these terms and conditions, and/or add new terms and conditions at any time. When we do so, we will make a new copy of these Terms of Use available on our website. Your continued use of our website a will be deemed to constitute your acceptance of such changes.

  3. Intellectual Property You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material or content contained within the website shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us under these conditions.

  4. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited. You agree not to copy, reproduce, transmit, publish, broadcast, sell, license, display, distribute, commercially exploit or create derivative works of such material and content. We reserve all rights not expressly granted in and to the website and the content in the website.

  5. Links To Other Websites The website may provide links to other websites. You acknowledge and agree that we are not responsible for the availability of such external sites and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resource.

  6. Limitation of Liability Whilst we will use reasonable avenues to verify the accuracy of any information we place on the website, to the extent permitted by law, we make no warranties, whether express or implied in relation to its accuracy.

  7. We will not be liable for any indirect, incidental, special or consequential damages, including damages for loss of business or other profits, loss of data, loss of use, claims of third parties, or other losses of any kind which result from any use or access of, or any inability to use or access our website.

  8. Indemnity You agree to be fully responsible for and fully indemnify us against all claims, losses, damages or costs (including legal costs on a full indemnity basis) arising from or in connection with any breach or alleged breach by you of these Terms of Use or any other legal obligation.

  9. Miscellaneous If any term or condition of this agreement is held to be illegal, invalid or unenforceable, this will not affect any other provisions and if possible, that term or condition will be deemed amended or construed in such a manner to the extent necessary to render it legal, valid and enforceable.

  10. Applicable Law These Terms of Use are governed and interpreted in accordance with the laws of New South Wales, Australia and the parties submit to the non-exclusive jurisdiction of the courts of that State.

EVENT OPERATING HOURS* *Subject to change

  • Thursday 20 July 20239am – 12midnight

  • Friday 21 July 20239am – 2am

  • Saturday 22 July 2023 9am – 2am

  • Sunday 23 July 20239am – 2am


  • Wednesday 19 July 2023 10am – 7pm

  • Thursday 20 July 2023 7am – 10pm

  • Friday 21 July 2023 7am – 10pm

  • Saturday 22 July 2023 8am – 8pm

  • Sunday 23 July 2023 11:30pm – 1:30am

  • Monday 24 July 2023 all campers depart by 5pm




Tickets are sold or provided on the express condition that the holder (“Ticketholder”/“Patron”) is bound by the rules and conditions issued by Splendour in the Grass Pty Ltd (“the Organiser”). Ticketholders agree to be bound by the Terms & Conditions contained herein and on the Splendour in the Grass website at splendourinthegrass.com and on display at the Venue. An Event ticket permits the Ticketholder entry to the Splendour in the Grass 2023 festival (“Event”) at North Byron Parklands (“the Venue”), Yelgun.

  • 3-Day Event Ticketholders may enter the Venue from Thursday, 20 July through to Sunday, 23 July 2023 (inclusive).

  • Single Day Ticketholders are only permitted to enter the Event and Venue on the date/s displayed on their single day ticket.

  • Event Ticketholders with a valid Camping Ticket may enter the Venue Campgrounds from Wednesday, 19 July 2023.

See splendourinthegrass.com for more information on Event ticketing types and operational times. Camping tickets permit entry to the Event camping area at the Venue (“Venue Campgrounds) only in combination with a valid Event ticket. See splendourinthegrass.com for Venue Campgrounds operational times. For this year’s Event the Organiser is adopting a flexible pricing model and prices may change at any time to reflect demand. Unless required by applicable law, the Organiser and the authorised ticketing agent, Moshtix, will not provide price adjustments, price matching, refunds, or credits based on fluctuations in ticket prices.

  1. Upon entering the Event, Ticketholders MUST show valid Photo ID bearing the same name and date of birth details as those printed on their ticket.

  2. It is a condition of purchase that the Ticketholder consents to the Organiser collecting and retaining their personal information. The Organiser will hold your information as required by the Privacy Act 1988 (Cth) and in accordance with the Organiser’s privacy policy and will contact you in relation to ticketing matters and Event information.

  3. Subject to clause 33, no refunds will be provided on tickets except as required by law &/or as specified by the Live Performance Australia Ticketing Code of Practice. Incorrect purchases DO NOT qualify for a refund or exchange.

  4. The Organiser reserves the right to enforce published ticket purchase limits and cancel any tickets obtained above said limits by any one customer.

  5. If you are removed from the Venue, the Event or Event Shuttle Bus Services and/or denied entry to the Venue, the Event or Event Shuttle Bus Services, you will not be entitled to any ticket refund in part or in full and/or any compensation, unless required by law. There will be no refund of any unused portion of a ticket if you are required to leave for any of the reasons set out in these Terms & Conditions or if you decide not to attend. You will not be entitled to any ticket refund if you are denied entry for not having valid identification for admittance to the Event.

  6. Ticket barcodes are unique to each ticket. Do not share your ticket barcode with anyone else or you may be denied entry to the Event, Venue Campgrounds, Day Carparks or onto any Event Shuttle Bus Services. The Organiser reserves the right to deny admission or entry to the holder of any ticket that appears to have been tampered with, counterfeited or duplicated.

  7. Upon entry to the Event/Venue or Venue Campgrounds, your ticket will be exchanged for a wristband that you MUST keep on for the duration of the Lost, damaged or stolen wristbands will not be replaced.

  8. Anyone entering the Venue, the Venue Campgrounds, or found onsite at the Event without a valid wristband, will be deemed to have trespassed, be removed from the Venue, and may be handed over to the Police. Maximum penalties apply.

  9. Every person aged 13 years and over attending the Event requires a valid Event ticket.

  10. The Event is ALL AGES, however Ticketholders aged under 18 years (“Minors”) MUST be accompanied at all times by a parent and/or responsible adult guardian holding a valid Event or Event and Camping ticket whilst at the Venue, Event or at the Venue Campgrounds.

  11. Minors, their parent and/or responsible adult guardian must abide by the Event Youth Policy as detailed at splendourinthegrass.com.

  12. The Venue, including the entertainment areas, car parks and Venue Campgrounds are licensed, and alcohol cannot be brought into the Venue. Any alcohol brought into any of these areas at the Venue will be confiscated and will not be returned.

  13. Ticketholders wishing to purchase and/or consume alcohol must be over 18 years of age and have valid photographic ID. Anyone found supplying or buying alcohol for a minor will be evicted from the Event and the Venue and may face criminal charges. Any minor found consuming alcohol or in possession of alcohol will face similar action.

  14. Vehicles, bags, containers and other personal items will be searched at the entry to the Event and the Venue Campgrounds to check for any banned items. Banned items include glass, alcohol, gas bottles, gas lanterns, butane gas cylinders, flammable liquids, weapons, umbrellas, selfie sticks, video cameras (including GoPros), and drones. Fireworks, flares and the lighting of fires are prohibited. See full list of banned items at splendourinthegrass.com.

  15. There is a ‘No Large Bag’ policy that will be enforced upon entry to the Event area.

  16. Protest and political paraphernalia and banners are not allowed in the Event or at the Venue. Clothing, jewellery or accessory displaying the name of any motorcycle related or similar organisations or any ‘declared organisation’ within the meaning of the Crimes (Criminal Organisation Control) Act 2009 is not permitted in the Event or at the Venue. The Organiser reserves the right to remove any person in possession of or displaying these items, or any item which is deemed racist, vilifying, sexist and/or offensive.

  17. Empty reusable bottles may be brought into the Event precinct for refilling from water stations.

  18. Animals are prohibited at the Venue, with the exception of service or assistance animals, such as Guide Dogs.

  19. Footwear must be worn at all times throughout the Event, Venue and Venue Campgrounds.

  20. Small still cameras are permitted but professional audio or video recording devices, including GoPros, and professional still cameras are prohibited. Ticketholders are not permitted to record the Event (audio or video) for commercial purposes.

  21. All Ticketholders consent to be included in any official photography, filming & sound recording by the Organiser and/or any of its authorised representatives, official partners and contractors (“Organiser’s Partners”), and grant the Organiser and the Organiser’s Partners the right to use such recordings for promotion and other purposes.

  22. Possession, sale or use of illegal drugs or illicit substances is strictly prohibited at the Event, Venue and Venue Campgrounds. Any persons found with illegal drugs or illicit substances in their possession may be removed from the Venue and subject to Police action.

  23. The Organiser reserves the right to refuse a Ticketholder admission to the Event, Venue, Venue Campgrounds and Event Shuttle Bus Services and/or to evict any person from the Event, Venue, Venue Campgrounds and Event Shuttel Bus Services if they are affected by alcohol or drugs, or act in contravention of any of these Terms & Conditions.

  24. Activities such as moshing, crowd surfing, climbing and stage diving are strictly prohibited. Patrons engaging in these or other dangerous activities will be removed from the Event and/or Venue, and Patrons accept all risk and liability for any injuries or damages caused by these activities. Entry to the Event, Venue and Venue Campgrounds is at the Ticketholder’s own risk.

  25. The Organiser recommends that due to noise levels, ear plugs should be carried/worn by Patrons. Offensive language may be used by some performers and artists. Special effects and strobe lighting may be used at the Event.

  26. Ticketholder acknowledges that there may be restricted capacities at some of the Event’s stages or venues, and ticket purchase does not guarantee entry to these areas in such circumstances. Once it is determined by the Organiser (at its sole discretion) that the maximum capacity has been reached in these areas, there will be no further admissions.

  27. Patrons must not cause damage to, improperly use, or tamper with any Venue facility or Event infrastructure, or cause any damage to flora and fauna on or surrounding the Venue or enter any onsite bodies of water at the Venue. Patrons must not remove or attempt to remove any item or object from the Venue or surrounding area. Patrons accept full liability and responsibility for any loss or damage caused in contravention of this clause or any other term of these Terms & Conditions.

  28. Patrons may be removed from the Event, Venue, Venue Campgrounds or Event Shuttle Bus Services if, in the opinion of the Organiser, they behave or act in a threatening or inappropriate manner, including without limitation, any aggressive, riotous, abusive, offensive, racist, sexist or insulting actions towards other patrons, Event staff or any other persons at the Venue, Venue Campgrounds or the Event. Patrons are required to follow the reasonable directions of the Organiser and Event staff at all times.

  29. The Event will take place rain, hail or shine, subject to the terms contained herein.

  30. The Organiser reserves the right to vary the Event program and/or to add, withdraw or substitute artists to the line-up and/or vary the Event date or venue at its discretion. Unless required by applicable law (including the Australian Consumer Law), no ticket refunds or compensation will be made in such circumstances, or if the Event program varies due to the non-appearance of one or more advertised artists.

  31. If the Event is rescheduled or relocated to a new venue, Event tickets will be valid (or if applicable, tickets will be reissued) for the rescheduled or relocated Event unless otherwise advised by the Organiser.

  32. The Organiser is not liable for any loss, injury, damage or compensation (including, without limitation, any travel costs, accommodation costs, out of pocket expenses), as a result of the Event being cancelled, postponed, relocated or changed for whatever reason. If the Event is cancelled in whole or in part by an act of God, extreme weather, act of war, act of terrorism, civil commotion, industrial dispute or for any event or threat outside of the control of the Organiser then any refunds shall be at the Organiser’s absolute discretion (unless otherwise required by law).

  33. The Organiser, via its authorised Ticket seller Moshtix, may in its sole discretion offer a facility for Ticket purchasers to return or resell Event Tickets or Camping Tickets, which may include the option to request discretionary or conditional refunds and/or the option to resell Tickets. The functionality, timing of availability, any fees payable and applicable terms and conditions in relation to the use of any such facility will be as determined by the Organiser and Moshtix and communicated prior to or at the time such facility becomes available to Ticket purchasers. Ticket purchasers acknowledge and agree that the Organiser is not required to offer such a facility and may withdraw it any time.

  34. Tickets (including Camping Tickets) may be resold or re-issued via the official ticket resale facility should one be made available by the Organiser. Tickets may not be resold, and may be cancelled, if the ticket is resold for an amount exceeding 110% of the original supply cost of the ticket. Tickets must not be used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the bearer of the ticket will be refused admission to the Venue and the Organiser may take further legal action against any parties that have breached this condition. The Organiser does not guarantee the authenticity of tickets purchased from unauthorised third party resellers or resale sites.

  35. Except where liability cannot be excluded by law, the Organiser (and its employees, contractors and agents) shall not be liable for any loss, cost, expense, injury, claim or damages suffered or sustained by any Ticketholders and patrons at the Venue or the Event. Where permitted under the Australian Consumer Law (ACL), the Organiser limits its liability in respect of breach of any statutory guarantee under the ACL in the manner set out in sections 64A(1)(a) and 64A(2)(a) of the ACL.

  36. To the full extent permitted by law, Ticketholders waive all legal rights of action against and fully release the Organiser, its agents, employees and volunteers for all claims for compensation for loss, damage, injury or death howsoever arising out of or in relation to the Ticketholders entry to and presence at the Venue and their attendance at the Event.

  37. Ticketholders must use designated walkways and paths at all times whilst at the Event and the Venue (including without limitation, whilst in the Venue Campgrounds) and must follow any Event or Venue directions or signage.

  38. In the event of injury or illness the Organiser may, at the cost of the Ticketholder, arrange medical treatment and/or emergency evacuation as deemed essential for the safety of the Ticketholder.

  39. Any provision of these Terms & Conditions which are or becomes unenforceable shall not invalidate the other provisions of these Terms & Conditions.

  40. The Organiser may vary these Terms & Conditions at any time without notice to you. Any variations become effective immediately once the variation has been published on the Organiser’s website.

Additional Venue Campgrounds / Vehicle terms:

  1. All vehicles entering the Venue Campgrounds and Day Car Park must have the appropriate valid pre-purchased Car Pass from moshtix.com.au valid for entry only on the date/s specified on the Car Pass. Car Passes must be displayed as per the instruction printed on the pass or as detailed in the Terms and Conditions at splendourinthegrass.com

  2. Vehicles, once parked in the Venue Campgrounds, cannot be moved until the end of the Event.

  3. For entry to the Venue Campgrounds, Minors and their parent and/or responsible adult guardian must abide by the Event Youth Policy as detailed at splendourinthegrass.com.

  4. Fires, liquid fuel containers such as kerosene or petrol and gas bottles external to purpose-built RVs, caravans, campervans etc. are prohibited in the Venue Campgrounds. Fire Marshals will be in the Venue Campgrounds checking your setup to ensure safety and will confiscate any liquid fuel containers such as kerosene or petrol and gas bottles, other than those allowed in purpose-built RVs, caravans and campervans. See full list of banned items at splendourinthegrass.com.

  5. Guests and/or visitors of Camping Ticketholders are not permitted in the Venue Campgrounds.


You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It’s important that you know what personal information Splendour in the Grass Pty Ltd (known here as “we” or ” Splendour in the Grass Pty Ltd “) collects about you, and how we use it.

We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact’ section below.

If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.



Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:

Purchase a ticket to one of our events, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you; and

When you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

Your choices and rights under each scenario are explained in more detail below.

What information we have and where we collect it from.

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.


How we use your information.

We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law.


Your choices and rights.

We may share your information with the Event Partner(s) – such as the artist, promoter, record label, team or venue) – as well as other third parties associated with the service provided.


How we look after your information.

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.


Questions and feedback.

We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.


What Information We Have & Where We Get It

When you create an account, purchase a product from us (such as a ticket, or merchandise), we will collect your contact and billing information.

When you purchase tickets to one of our events, or an event for which we are a co- promoter, we will receive your information from ticket agents used to sell tickets for our promoted and co-promoted events, or the venues we hire to put on the event. This includes your name, contact details and ticket purchase information, such as number of tickets bought and seat number(s).

When you attend one of our events, we may collect your information via (i) video surveillance cameras (we use signs where such cameras are used), (ii) from our free Wifi (if you register to use it) and, if available, via cashless payment wristbands which can be used to access events and to make purchases onsite at the event.

When you use our websites or apps, we collect information such as the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.

When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.

If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).

In the few instances where we collect personal information from children, we always seek parental consent and will only ever collect such information for the purposes specified when we collect it.

We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you’d prefer that we do not do this, see the ‘Your Rights & Choices’ section below.


How We Use Your Information & Why

This section explains how we use your information and the legal basis on which we use it.


For the performance of our contract with you

We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can: process your order, take payment, and provide you with customer support.


For our legitimate business interests

To conduct market research and analysis which helps improve and customise our products and services. For our marketing purposes, unless your consent is required for such marketing (see section 3 below).

To send you customer service emails including booking confirmations and event reminders.

To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g. our or our Event Partner’s brands), fraud, or other crimes.

To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to pop events and you have consented to our marketing, we will inform you about other pop events we think you might be interested in.


About your personalisation settings.

We can give you more of what you want when we know you better. To make sure our messages and website are relevant to you, we create a user profile with the information we know about you and how you use our services.


How to turn off personalisation.

Simply turn off “Allow personalisation” in your account settings. We’ll stop any personalisation and only use your data for essential services, such as screening for fraud.


What happens if you turn off personalisation?

We will no longer use your data to determine what you might be interested in. This means you won’t get any personal recommendations and any newsletters you’ve subscribed to will be generic (although if you’ve asked to receive alerts about specific artists or venues, you’ll still receive these). We will still perform profiling activities where we need to do so to deliver our services to you, for example for fraud screening purposes and where you specifically request we do so such as by favouriting an artist.


Is turning off personalisation the same as turning off cookies?

No, they’re separate. To control your cookies settings, you can use our cookies consent tool. See our Cookies Policy for more information.


To ensure the security of our and our Event Partners’ operations.

Where you’ve given your consent

To contact you with information or offers regarding our upcoming events, products or services – this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below.

To provide you with location based services – like through our festival apps which allow you to see yourself on the map so we can use your location to send you push notifications about what’s going on around you.

To conduct crowd management analytics – some of our apps use crowd management software so we can see how many people are at a particular stage, or when the busiest times at the bars are. This helps us more efficiently allocate our resources. We turn this on shortly before the festival or event, and turn it off shortly after so we’re not tracking devices when we don’t need to.

To deliver tailored advertising and marketing communications on our websites and apps (see our Cookies Policy) for more information. To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided.


Who We Share Your Data With & Why.

Within the Live Nation Entertainment family of companies who provide services for us such as marketing, profiling, reporting and technical support.

Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.

Our co-promoters or event partners that organise or provide the specific services at an event (in accordance with their privacy policy).

Third parties who provide goods and services purchased by you (e.g. merchandise) so that they can process and fulfil your orders.

Government agencies or other authorised bodies where permitted or required by law.

Any successor to all or part of our business.


Your choices

Where you have given us your consent, you can withdraw it by doing the following.

To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.

To opt out of the use of cookies and tracking tools, please see our Cookies Policy. To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.

To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you


Your rights

You also have rights over how your personal information is used including:

The right to object to our processing of your data.

The right to request that your information be erased or restricted from further use.

The right to request a copy of the information we hold about you.

The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).

The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us at [email protected]. Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.


Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally. When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.


Standard Contractual Clauses approved by the European Commission

EU-US Privacy Shield

Binding Corporate Rules

Binding Corporate Processor Rules

For more information, or to get a copy of the relevant documentation please contact us.



If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, is here to help: [email protected]

There’s also the Office of the Australian Information Commissioner (OAIC) although we encourage you to try and let us help you first.

Updated 14 May 2018

When you use our sites (including mobile sites or mobile apps), we and third party organisations may collect information by using ‘cookies’ and other technologies (for simplicity we refer to all such technologies as ‘cookies’).

For a list of the companies which use cookies and how they use them please access our Cookie Consent Tool. This is always available at the bottom corner of our sites.

When visiting our sites, creating an account or when you buy tickets, you agree to us and third party organisations using cookies in line with your cookie settings. You can use the Cookie Consent Tool to change your preferences at any time.

For information about how your personal information is used please see our Privacy Policy

What are cookies?

A cookie is a small text file—containing small amounts of information— that passes to your computer through your web browser so that the website can remember who you are.

The length of time a cookie will stay on your computer depends on whether it is a persistent or session cookie. Session cookies are temporary cookies that stay on your computer until you leave the website. Persistent cookies stay on your computer after you have finished browsing until they expire or are deleted.

A pixel tag or sometimes called a web beacon is an invisible image with a line of code which is placed within an email message or on a web page. Cookies can either be categorised in to First or Third Party cookies. “First Party Cookies” are cookies that Live Nation places on your device whereas “Third Party Cookies” are cookies that another party controls but are placed on your device when you visit our site. For example, we use Google Analytics cookies to gather information about the user experience on our website.

What are cookies used for?

Cookies can be put into one of the following categories: strictly necessary; analytics, functionality and advertising cookies. The table provides more information about each category.

Essential Cookies

These cookies are essential to make our website work. They enable you to move around the site and use its features. Necessary services, like the ability to access secure areas cannot be provided without these cookies.

For example, keeping you logged in during your visit. Without these cookies the site might forget you and you’d have to constantly log back in. When you buy tickets, cookies make sure they’re still in your shopping basket when you get to the checkout.

Analytics Cookies

These cookies collect information about how people use our site, such as which pages are most frequently visited, and how people are moving from one link to another. Information collected on our open site are grouped together with information from other people’s use of our site on an aggregated basis. If you have logged into the client portal we may associate information from the cookies with your account. Overall, these cookies provide us with analytical information about how our site is performing and how we can improve it.

Functionality Cookies

These cookies allow us to remember choices you make and tailor our site to provide enhanced features and content to you. For example, these cookies can be used to remember your user name (but not your password), they can also be used to remember changes you’ve made to text size, font and other parts of pages that you can customize.

Advertising and Marketing Cookies

These cookies are used to deliver marketing and advertising message that are tailored to you based on what you have browsed, purchased or shown interest in. We use these cookies in conjunction with third party organisations who provide tools that enable us to group you with other users to target these messages and adverts. For example, when you browse our websites or apps, add tickets to your basket or make a purchase you may subsequently see adverts or messages for these or similar events. This could include an advert on Facebook, search results in Google or an email from us reminding you still have tickets in your basket. All third parties we work with conform to online behavioural advertising (OBA) industry standards to ensure you are not personally identified and you have the options to opt out in the future.

How to manage cookies from this site

In addition to our Cookie Consent Tool, most browsers will enable you to manage your cookies preferences e.g. have the browser notify you when you receive a new cookie or use it to disable cookies altogether. If you do decide to disable or delete these altogether some sites won’t work as well as they rely on cookies to provide you with the service, you have requested. If you do decide to disable or delete them altogether some sites won’t work as well as they rely on cookies to provide you with the service you have requested (see Strictly Necessary Cookies, above)

If you do not wish to allow us and third party organisations to use cookies within our emails, such as pixel tags, the best way to do this is not to enable images when you view our emails. In other words, only view the plain-text of the email. Some web browsers and email clients have settings or extensions available to disable / block such cookies such as Gmail.

Changing browser settings

You can change your browser settings to limit which cookies can be set. These settings are usually found in the ‘options’ or ‘preferences’ menu for your browser.

Further information can be found here, or in the ‘Help’ menu of your browser:

  • Cookie settings in Internet Explorer
  • Cookie settings in Chrome
  • Cookie settings in Firefox
  • Cookie settings in Safari
  • Updates to this policy

We may update this policy from time to time, please check back regularly for amendments. Policy last updated [16/08/2018]